First Person

Exclusive Excerpt: Doug Lemov’s “Practice Perfect”

People get feedback all the time. The kids on your Little League team get it. So do your direct reports, we hope. This means that they probably practice “taking” feedback quite a bit — they learn to get better at nodding with eye contact, making their tone free of defensiveness, and taking notes, even. Recipients may signal that they take feedback seriously, that they value it, but this does not necessarily mean that they use feedback. Nor does it make them better at employing feedback over time. In fact, the opposite may happen. People may practice ways of taking feedback that help them avoid doing anything about it.

The three of us have done this ourselves. We might make a show of busily writing down feedback a colleague gives us. The response shows that we appreciate it. There is earnest nodding, but in fact we may already know we will ignore the advice once we leave the room. Or we may intend to use it but end up losing sight of it amidst the wreckage of our tasks list. Or perhaps we try it briefly and tell ourselves we have made enough progress, or that the feedback wouldn’t really work.

These responses are common: people rarely practice using feedback. Really it’s just as likely that people get better over time at ignoring or deflecting it since that’s what they often practice doing: “Well, I can’t really do that.” “Oh, thanks, but I’ve tried that.” “Thanks, that’s really helpful.” (No action follows.)

Using feedback well is something that responds to practice. People get better at it by doing it. They learn how to adapt someone else’s advice so it fits their own style, for example; or how to focus on two or three key ideas at a time, or to take the risk of trying something that at first will be quite hard.

Getting good at using feedback — being coachable — is a skill with far-reaching implications. When people use feedback and improve, and see themselves improve at things, they come to believe in practice and in using feedback. And they’re more likely to remain on an upward developmental curve for another reason. As Joshua Foer describes in his study of memory, Moonwalking with Einstein, people often arrive at an “OK Plateau,” a point at which they stop improving at something despite the fact that they continue to do it regularly. “The secret to improving at a skill is to retain some degree of conscious control over it while practicing,” he notes, “to force oneself to stay out of autopilot.” The process of intentionally implementing feedback is likely to keep people in a practice state of increased consciousness and thus steeper improvement.

Research continually finds that teachers don’t like their professional development very much and don’t think that it helps. The causation runs both ways: training doesn’t help because people don’t trust it, and people don’t trust it because it doesn’t help them very much. If you train people successfully and they feel themselves getting better, however, it’s much more likely they will trust and commit to it.

One of the keys to getting people to use feedback is building a culture of tacit accountability — one where participants are expected and incentivized to use the feedback they’re given. If you’ve just given a member of your staff feedback, don’t ask her what she thought of it and whether it was helpful; ask her how it worked when she tried it, or how many times she tried it, or to publicly commit to a time and place when she’ll try it. We took on this challenge in our own workshops recently. Typically, participants might do a role play where they are asked to “teach” a simulated lesson to a group of their peers sitting around a table and playing the role of “students.” The teachers would attempt to use a technique on which we had trained them, in just a two- or three-minute lesson. At the end of their two or three minutes they would get feedback from their peers on how they did.

As we did these activities, we realized we needed to do multiple rounds of practice, to let people practice, struggle, get feedback, and then try again. But even after we did that, people often seemed unaware of how useful feedback from group members could be. They would struggle. Their peers would offer insight — often small, actionable things they could do to make their implementation miles better. And the “teachers” would smile and nod, and that’s it. Just as often the valuable insight would drift off into the ether.

Over time we realized we needed to appoint participants to a second role, a “coach,” whose job was to watch for one “positive,” something the teacher had done well that she should try to do more of — and one “delta,” something that could have been better or something different the teacher could have tried. We stopped the activity two minutes into the role play, and the teacher received her feedback; she could ask clarifying questions only briefly to make sure she understood, and then she would start over going back to the beginning and attempting to use the feedback right away.

One benefit of this structure was its implicit accountability: it was hard for teachers to ignore the feedback. For one thing, it was public. Six or seven people had heard them get it; they were explicitly asked to try it just a minute later. It would be egregious not to try it at all. Another benefit was that after the feedback, the role play went back to the beginning — it was a replay of the same situation, not a continuation of the role play in which the requisite situation may not have occurred. This made the opportunity to use the feedback a reliable event. A third benefit was that the coach got to see right away if his or her feedback was effective — and this was important too since we were training instructional leaders whose job was to give effective feedback.

We found that people were stunned by how well tiny adjustments worked and how significant the effect could be. The coach would tell them to flash a smile when they asked the question; to put their arms behind their back. Whether they at first agreed with the feedback or not, they tried it, and often, against their initial instincts, the feedback proved effective. The results were immediately apparent. By being nudged to use the feedback, they came to believe in it and that small changes could indeed make a very big difference.

We added this wrinkle to almost every role play we do. It became a purpose in itself: to socialize people to use feedback, to practice using feedback and let people see themselves succeeding at change. Practicing using feedback before they’ve had a chance to rationalize it away can produce a demonstrably different result — and make people believe in their own power to shape their world.

Since reengineering our training sessions so that teachers would practice using feedback, we’ve found ourselves applying the insight we’ve gained in other settings. One in particular is applicable to almost any organization: preparing a manager for an especially critical or difficult conversation. This is one of the most potentially effective — but generally untapped — applications of practice in the business world. It is a classic example of a case where organizations don’t think that practice applies to them, as Chip and Dan Heath observe in their outstanding book Switch: “Business people think . . . [y]ou plan and then you execute. There’s no ‘learning stage’ or ‘practice stage’ in the middle. From the business perspective, practice looks like poor execution.”

Consider a manager, David, who has to have a critical conversation with an employee, Susan, who is talented and smart but sloppy on details and who tends to hear feedback as advice (Here’s something you might consider trying) rather than guidance (As your manager I am asking [or telling] you to do it this way). Not only has this led to mistakes and poor performance, but it has increased the level of tension between Susan and David. He’s frustrated with her and inclined not to renew her contract. He’s planned a meeting to communicate the extent of his concerns to her and to explain — again, in his mind, but for the last time — exactly what the problem is. To prepare, David schedules a meeting with his boss, Laura, in which they’ll practice the meeting and role-play. During these role plays, feedback is a constant. Let’s say David begins by summarizing the points he wants to make. “Great,” Laura might say, “I like points two and three especially, but point one is a bit indirect. Why don’t you roll through your intro points and imagine I’m Susan. Try to lay it on the line from the outset. We owe her that.” Let’s assume here that David does a quick rehearsal and that he sounds too blunt.

Susan might stop him. “What if you tried something like: ‘I have to tell you that I need for you to make decisive progress at changing some things or this will be our last meeting before we start talking about a transition out of the organization. I’m sorry to tell you that, because I believe so much in what you could bring to the team, but we are at that point.” David would not say, “Thanks, good suggestion,” and keep going with the review of his plan for the meeting. He would go back to the top and try again using Laura’s suggestions. He would force himself to practice using the feedback.

As David rolls through his intro a second time, he doesn’t like what he hears. He sounds too sticky sweet, not like himself, and therefore not really honest. He stops himself, pauses, and looks at Laura. He says, “Let me try that again. I just have to say it like me.” And back to the top he goes. Interestingly, David has here internalized the process of using feedback. The interruption and the feedback are his own — a self-correction. He has learned, through practice, to make a habit out of stopping and applying feedback right away.

The value here is not just for David but for Laura as well. Managers and coaches often “fly blind”; that is, they give the best advice they have, but they really have no idea whether it has helped. One of the key benefits of quick, public use of feedback is that it lets managers and coaches reliably see their own feedback at work. Coaches then learn which feedback — and method of delivering feedback — works best.

One last benefit of causing people to practice using feedback: it is a team-building exercise. After all, David’s meeting with Susan became a shared project for him and Laura. As his boss, she became deeply vested in its success and became a stakeholder in the ideas he used to shape it. This, over time, has a positive cultural effect on an organization. Giving feedback to one another and getting better together makes improvement a team sport, builds trust, and unlocks the knowledge often buried in an organization’s people.

Excerpted with permission of the publisher, Jossey-Bass, a Wiley imprint.  Practice Perfect, by Doug Lemov, Erica Woolway, Katie Yezzi.  Copyright © 2012 by Doug Lemov, Erica Woolway, and Katie Yezzi.

First Person

I’ve been mistaken for the other black male leader at my charter network. Let’s talk about it.

PHOTO: Alan Petersime

I was recently invited to a reunion for folks who had worked at the New York City Department of Education under Mayor Michael Bloomberg. It was a privilege for me to have been part of that work, and it was a privilege for me to be in that room reflecting on our legacy.

The counterweight is that only four people in the room were black males. Two were waiters, and I was one of the remaining two. There were definitely more than two black men who were part of the work that took place in New York City during that era, but it was still striking how few were present.

The event pushed me to reflect again on the jarring impact of the power dynamics that determine who gets to make decisions in so-called education reform. The privileged end up being relatively few, and even fewer look like the kids we serve.

I’m now the chief operating officer at YES Prep, a charter school network in Houston. When I arrived at YES four years ago, I had been warned that it was a good old boys club. Specifically, that it was a good old white boys club. It was something I assessed in taking the role: Would my voice be heard? Would I truly have a seat at the table? Would I have any influence?

As a man born into this world with a black father and white mother, I struggled at an early age with questions about identity and have been asking those questions ever since.

As I became an adult, I came to understand that being from the suburbs, going to good schools, and being a lighter-skinned black person affords me greater access to many settings in America. At the same time, I experience my life as a black man.

Jeremy Beard, head of schools at YES, started the same day I did. It was the first time YES had black men at the leadership table of the organization. The running joke was that people kept mistaking Jeremy and me for each other. We all laughed about it, but it revealed some deeper issues that had pervaded YES for some time.

“Remember when you led that tour in the Rio Grande Valley to see schools?” a board member asked me about three months into my tenure.“That wasn’t me,” I replied. I knew he meant Jeremy, who had worked at IDEA in the Valley. At that time, I had never been to the Valley and didn’t even know where it was on the map.

“Yes, it was,” he insisted.

“I’ve never been to the Valley. It wasn’t me. I think you mean Jeremy.”

“No, it was you, don’t you remember?” he continued, pleading with me to recall something that never happened.

“It wasn’t me.”

He stopped, thought about it, confused, and uttered, “Huh.”

It is difficult for me to assign intent here, and this dynamic is not consistent with all board members. That particular person may have truly been confused about my identity. And sure, two black men may have a similar skin tone, and we may both work at YES. But my life experience suggests something else was at play. It reminds me that while I have the privilege of sitting at the table with our board, they, as board members, have the privilege of not having to know who I am, or that Jeremy and I are different black dudes.

It would be easy to just chalk this all up to racial politics in America and accept it as status quo, but I believe we can change the conversation on privilege and race by having more conversations on privilege and race. We can change the dynamics of the game by continuing to build awareness of diversity, equity, and inclusion. We can also advocate to change who has seats at the table and whose voices will be heard.

I remain hopeful thanks to the changes I have witnessed during my time at YES. The board has been intentional in their efforts to address their own privilege, and is actively working to become more diverse and inclusive.

Personally, I have worked to ensure there are more people of color with seats at the table by mentoring future leaders of color at YES Prep and other black men in this work. Jeremy and I also created Brothers on Books, a book club for black men at YES to find mentorship and fellowship. Through this book club, we can create a safe space to have candid discussions based on literature we read and explore what it means to be black men at YES.

When I think about privilege, I am torn between the privilege that has been afforded to me and the jarring power dynamics that determine who gets to have conversations and make decisions in so-called education reform. White people are afforded more voices and seats at the table, making decisions that primarily impact children of color.

It is not lost on me that it is my own privilege that affords me access to a seat at the table. My hope is that by using my role, my voice and my privilege, I can open up dialogue, hearts, minds, opinions, and perceptions. I hope that readers are similarly encouraged to assess their own privileges and determine how they can create positive change.

Recy Benjamin Dunn is YES Prep’s chief operating officer, overseeing operations, district partnerships, and growth strategy for the charter school network. A version of this piece was first published on YES Prep’s blog.

First Person

I’m a Bronx teacher, and I see up close what we all lose when undocumented students live with uncertainty

The author at her school.

It was our high school’s first graduation ceremony. Students were laughing as they lined up in front of the auditorium, their families cheering them on as they entered. We were there to celebrate their accomplishments and their futures.

Next to each student’s name on the back of those 2013 graduation programs was the college the student planned to attend in the fall. Two names, however, had noticeable blanks next to them.

But I was especially proud of these two students, whom I’ll call Sofia and Isabella. These young women started high school as English learners and were diagnosed with learning disabilities. Despite these obstacles, I have never seen two students work so hard.

By the time they graduated, they had two of the highest grade point averages in their class. It would have made sense for them to be college-bound. But neither would go to college. Because of their undocumented status, they did not qualify for financial aid, and, without aid, they could not afford it.

During this year’s State of the Union, I listened to President Trump’s nativist rhetoric and I thought of my students and the thousands of others in New York City who are undocumented. President Trump falsely portrayed them as gang members and killers. The truth is, they came to this country before they even understood politics and borders. They grew up in the U.S. They worked hard in school. In this case, they graduated with honors. They want to be doctors and teachers. Why won’t we let them?

Instead, as Trump works to repeal President Obama’s broader efforts to enfranchise these young people, their futures are plagued by uncertainty and fear. A Supreme Court move just last week means that young people enrolled in the Deferred Action for Childhood Arrivals program remain protected but in limbo.

While Trump and the Congress continue to struggle to find compromise on immigration, we have a unique opportunity here in New York State to help Dreamers. Recently, the Governor Cuomo proposed and the state Assembly passed New York’s DREAM Act, which would allow Sofia, Isabella, and their undocumented peers to access financial aid and pursue higher education on equal footing with their documented peers. Republicans in the New York State Senate, however, have refused to take up this bill, arguing that New York state has to prioritize the needs of American-born middle-class families.

This argument baffles me. In high school, Sofia worked hard to excel in math and science in order to become a radiologist. Isabella was so passionate about becoming a special education teacher that she spent her free periods volunteering with students with severe disabilities at the school co-located in our building.

These young people are Americans. True, they may not have been born here, but they have grown up here and seek to build their futures here. They are integral members of our communities.

By not passing the DREAM Act, it feels like lawmakers have decided that some of the young people that graduate from my school do not deserve the opportunity to achieve their dreams. I applaud the governor’s leadership, in partnership with the New York Assembly, to support Dreamers like Sofia and Isabella and I urge Senate Republicans to reconsider their opposition to the bill.

Today, Sofia and Isabella have been forced to find low-wage jobs, and our community and our state are the poorer for it.

Ilona Nanay is a 10th grade global history teacher and wellness coordinator at Mott Hall V in the Bronx. She is also a member of Educators for Excellence – New York.