First Person

Exclusive Excerpt: Doug Lemov’s “Practice Perfect”

People get feedback all the time. The kids on your Little League team get it. So do your direct reports, we hope. This means that they probably practice “taking” feedback quite a bit — they learn to get better at nodding with eye contact, making their tone free of defensiveness, and taking notes, even. Recipients may signal that they take feedback seriously, that they value it, but this does not necessarily mean that they use feedback. Nor does it make them better at employing feedback over time. In fact, the opposite may happen. People may practice ways of taking feedback that help them avoid doing anything about it.

The three of us have done this ourselves. We might make a show of busily writing down feedback a colleague gives us. The response shows that we appreciate it. There is earnest nodding, but in fact we may already know we will ignore the advice once we leave the room. Or we may intend to use it but end up losing sight of it amidst the wreckage of our tasks list. Or perhaps we try it briefly and tell ourselves we have made enough progress, or that the feedback wouldn’t really work.

These responses are common: people rarely practice using feedback. Really it’s just as likely that people get better over time at ignoring or deflecting it since that’s what they often practice doing: “Well, I can’t really do that.” “Oh, thanks, but I’ve tried that.” “Thanks, that’s really helpful.” (No action follows.)

Using feedback well is something that responds to practice. People get better at it by doing it. They learn how to adapt someone else’s advice so it fits their own style, for example; or how to focus on two or three key ideas at a time, or to take the risk of trying something that at first will be quite hard.

Getting good at using feedback — being coachable — is a skill with far-reaching implications. When people use feedback and improve, and see themselves improve at things, they come to believe in practice and in using feedback. And they’re more likely to remain on an upward developmental curve for another reason. As Joshua Foer describes in his study of memory, Moonwalking with Einstein, people often arrive at an “OK Plateau,” a point at which they stop improving at something despite the fact that they continue to do it regularly. “The secret to improving at a skill is to retain some degree of conscious control over it while practicing,” he notes, “to force oneself to stay out of autopilot.” The process of intentionally implementing feedback is likely to keep people in a practice state of increased consciousness and thus steeper improvement.

Research continually finds that teachers don’t like their professional development very much and don’t think that it helps. The causation runs both ways: training doesn’t help because people don’t trust it, and people don’t trust it because it doesn’t help them very much. If you train people successfully and they feel themselves getting better, however, it’s much more likely they will trust and commit to it.

One of the keys to getting people to use feedback is building a culture of tacit accountability — one where participants are expected and incentivized to use the feedback they’re given. If you’ve just given a member of your staff feedback, don’t ask her what she thought of it and whether it was helpful; ask her how it worked when she tried it, or how many times she tried it, or to publicly commit to a time and place when she’ll try it. We took on this challenge in our own workshops recently. Typically, participants might do a role play where they are asked to “teach” a simulated lesson to a group of their peers sitting around a table and playing the role of “students.” The teachers would attempt to use a technique on which we had trained them, in just a two- or three-minute lesson. At the end of their two or three minutes they would get feedback from their peers on how they did.

As we did these activities, we realized we needed to do multiple rounds of practice, to let people practice, struggle, get feedback, and then try again. But even after we did that, people often seemed unaware of how useful feedback from group members could be. They would struggle. Their peers would offer insight — often small, actionable things they could do to make their implementation miles better. And the “teachers” would smile and nod, and that’s it. Just as often the valuable insight would drift off into the ether.

Over time we realized we needed to appoint participants to a second role, a “coach,” whose job was to watch for one “positive,” something the teacher had done well that she should try to do more of — and one “delta,” something that could have been better or something different the teacher could have tried. We stopped the activity two minutes into the role play, and the teacher received her feedback; she could ask clarifying questions only briefly to make sure she understood, and then she would start over going back to the beginning and attempting to use the feedback right away.

One benefit of this structure was its implicit accountability: it was hard for teachers to ignore the feedback. For one thing, it was public. Six or seven people had heard them get it; they were explicitly asked to try it just a minute later. It would be egregious not to try it at all. Another benefit was that after the feedback, the role play went back to the beginning — it was a replay of the same situation, not a continuation of the role play in which the requisite situation may not have occurred. This made the opportunity to use the feedback a reliable event. A third benefit was that the coach got to see right away if his or her feedback was effective — and this was important too since we were training instructional leaders whose job was to give effective feedback.

We found that people were stunned by how well tiny adjustments worked and how significant the effect could be. The coach would tell them to flash a smile when they asked the question; to put their arms behind their back. Whether they at first agreed with the feedback or not, they tried it, and often, against their initial instincts, the feedback proved effective. The results were immediately apparent. By being nudged to use the feedback, they came to believe in it and that small changes could indeed make a very big difference.

We added this wrinkle to almost every role play we do. It became a purpose in itself: to socialize people to use feedback, to practice using feedback and let people see themselves succeeding at change. Practicing using feedback before they’ve had a chance to rationalize it away can produce a demonstrably different result — and make people believe in their own power to shape their world.

Since reengineering our training sessions so that teachers would practice using feedback, we’ve found ourselves applying the insight we’ve gained in other settings. One in particular is applicable to almost any organization: preparing a manager for an especially critical or difficult conversation. This is one of the most potentially effective — but generally untapped — applications of practice in the business world. It is a classic example of a case where organizations don’t think that practice applies to them, as Chip and Dan Heath observe in their outstanding book Switch: “Business people think . . . [y]ou plan and then you execute. There’s no ‘learning stage’ or ‘practice stage’ in the middle. From the business perspective, practice looks like poor execution.”

Consider a manager, David, who has to have a critical conversation with an employee, Susan, who is talented and smart but sloppy on details and who tends to hear feedback as advice (Here’s something you might consider trying) rather than guidance (As your manager I am asking [or telling] you to do it this way). Not only has this led to mistakes and poor performance, but it has increased the level of tension between Susan and David. He’s frustrated with her and inclined not to renew her contract. He’s planned a meeting to communicate the extent of his concerns to her and to explain — again, in his mind, but for the last time — exactly what the problem is. To prepare, David schedules a meeting with his boss, Laura, in which they’ll practice the meeting and role-play. During these role plays, feedback is a constant. Let’s say David begins by summarizing the points he wants to make. “Great,” Laura might say, “I like points two and three especially, but point one is a bit indirect. Why don’t you roll through your intro points and imagine I’m Susan. Try to lay it on the line from the outset. We owe her that.” Let’s assume here that David does a quick rehearsal and that he sounds too blunt.

Susan might stop him. “What if you tried something like: ‘I have to tell you that I need for you to make decisive progress at changing some things or this will be our last meeting before we start talking about a transition out of the organization. I’m sorry to tell you that, because I believe so much in what you could bring to the team, but we are at that point.” David would not say, “Thanks, good suggestion,” and keep going with the review of his plan for the meeting. He would go back to the top and try again using Laura’s suggestions. He would force himself to practice using the feedback.

As David rolls through his intro a second time, he doesn’t like what he hears. He sounds too sticky sweet, not like himself, and therefore not really honest. He stops himself, pauses, and looks at Laura. He says, “Let me try that again. I just have to say it like me.” And back to the top he goes. Interestingly, David has here internalized the process of using feedback. The interruption and the feedback are his own — a self-correction. He has learned, through practice, to make a habit out of stopping and applying feedback right away.

The value here is not just for David but for Laura as well. Managers and coaches often “fly blind”; that is, they give the best advice they have, but they really have no idea whether it has helped. One of the key benefits of quick, public use of feedback is that it lets managers and coaches reliably see their own feedback at work. Coaches then learn which feedback — and method of delivering feedback — works best.

One last benefit of causing people to practice using feedback: it is a team-building exercise. After all, David’s meeting with Susan became a shared project for him and Laura. As his boss, she became deeply vested in its success and became a stakeholder in the ideas he used to shape it. This, over time, has a positive cultural effect on an organization. Giving feedback to one another and getting better together makes improvement a team sport, builds trust, and unlocks the knowledge often buried in an organization’s people.

Excerpted with permission of the publisher, Jossey-Bass, a Wiley imprint.  Practice Perfect, by Doug Lemov, Erica Woolway, Katie Yezzi.  Copyright © 2012 by Doug Lemov, Erica Woolway, and Katie Yezzi.

First Person

As historians and New York City educators, here’s what we hope teachers hear in the city’s new anti-bias training

PHOTO: Christina Veiga

New York City Schools Chancellor Richard Carranza and Mayor Bill de Blasio just committed $23 million over the next four years to support anti-bias education for the city’s teachers. After a year in which a white teacher stepped on a student during a lesson on slavery and white parents used blackface images in their PTA publicity, it’s a necessary first step.

But what exactly will the $23 million pay for? The devil is in the details.

As current and former New York City teachers, and as historians and educators working in the city today, we call for the education department to base its anti-bias program in an understanding of the history of racism in the nation and in this city. We also hope that the program recognizes and builds upon the work of the city’s anti-racist teachers.

Chancellor Carranza has promised that the program will emphasize training on “implicit bias” and “culturally responsive pedagogy.” These are valuable, but insufficient. Workshops on implicit bias may help educators evaluate and change split-second, yet consequential, decisions they make every day. They may help teachers interrogate, for example, what decisions lead to disproportionately high rates of suspension for black children as early as pre-K, or lower rates of referrals to gifted programs for black students by white teachers.

But U.S. racism is not only split-second and individual. It is centuries deep, collective, and institutional. Done poorly, implicit bias training might shift disproportionate blame for unequal educational resources and outcomes onto the shoulders of classroom teachers.

Anti-bias education should lead teachers not only to address racism as an individual matter, but to perceive and struggle against its institutional and structural forms. Structural racism shapes the lives of students, families, and communities, and the classrooms in which teachers work: whether teachers find sufficient resources in their classrooms, how segregated their schools are, how often their students are stopped by police, and how much wealth the families they serve hold. Without attending to the history that has created these inequities, anti-bias education might continue the long American tradition of pretending that racism rooted in capitalism and institutional power can be solved by adjusting individual attitudes and behaviors.

We have experienced teacher professional development that takes this approach. Before moving to New York, Adam taught in Portland, Oregon and participated in several anti-bias trainings that presented racism as a problem to be solved through individual reflection and behaviors within the classroom. While many anti-racist teachers initially approached these meetings excited to discuss the larger forces that shape teaching students of color in the whitest city in America, they grew increasingly frustrated as they were encouraged to focus only on “what they could control.”

Similarly, at his very first professional development meeting as a first-year teacher of sixth grade in Harlem, Brian remembers being told by his principal that neither the conditions of students’ home lives nor conditions of the school in which he worked were within teachers’ power to change, and were therefore off-limits for discussion. The only thing he could control, the principal said, was his attitude towards his students.

But his students were extremely eager to talk about those conditions. For example, the process of gentrification in Harlem emerged repeatedly in classroom conversations. Even if teachers can’t immediately stop a process like gentrification, surely it is essential for both teachers and their students to learn to think about conditions they see around them as products of history — and therefore as something that can change.

While conversations about individual attitudes and classroom practices are important, they are insufficient to tackle racism. Particularly in one of the most segregated school districts in America, taking a historical perspective matters.

How do public school teachers understand the growth of racial and financial inequality in New York City? Consciously or otherwise, do they lean on tired but still powerful ideas that poverty reflects a failure of individual will, or a cultural deficit? Encountering the history of state-sponsored racism and inequality makes those ideas untenable.

Every New York City teacher should understand what a redlining map is. These maps helped the federal government subsidize mid-twentieth century white suburbanization while barring African American families from the suburbs and the wealth they helped generate. These maps helped shape the city, the metropolitan region, and its schools – including the wealth or poverty of students that teachers see in their classrooms. This is but one example of how history can help educators ground their understanding of their schools and students in fact rather than (often racist) mythology.

And how well do New York City educators know and teach the histories of the communities they serve? Those histories are rich sources of narratives about how New Yorkers have imagined their freedom and struggled for it, often by advocating for education. Every New York City teacher should know that the largest protest of the Civil Rights Movement took place not in Washington D.C., not in the deep South, but right here. On February 3, 1964, nearly half a million students stayed out of school and marched through the city’s streets, demanding desegregation and fully funded public schools. Every New York City teacher should know about Evelina Antonetty, a Puerto Rico-born, East Harlem-raised advocate who organized her fellow Bronx parents to press for some of the city’s first attempts at bilingual education and just treatment for language minority students in school.

Even if they don’t teach history or social studies, educators can see in the 1964 boycott and in Antonetty’s story prompts to approach parents as allies, to see communities as funds of knowledge and energy to connect to and build from. The chancellor’s initiative can be an opportunity to help teachers uncover and reflect on these histories.

Ansley first taught at a small high school in central Harlem, in a building that earlier housed Junior High School 136. J.H.S. 136 was one of three Harlem schools where in 1958 black parents protested segregation and inequality by withdrawing their children from school – risking imprisonment for violating truancy laws. The protest helped build momentum for later educational activism – and demonstrated black Harlem mothers’ deep commitment to securing powerful education for their children.

Although she taught in the same school – perhaps even the same classroom – where boycotting students had studied, Ansley didn’t know about this history until a few years after she left the school. Since learning about it, she has often reflected on the missed opportunities. How could the story of this “Harlem Nine” boycott have helped her students learn about their community’s history and interrogate the inequalities that still shaped their school? What could this story of parent activism have meant for how Ansley thought about and worked with her students’ parents?

Today, teaching future teachers, Ansley strives to convey the value of local and community history in her classes. One new teacher, now working in the Bronx, commented that her own learning about local history “taught me that we should not only think of schools as places of learning. They also are important places of community.”

The history of racism and of freedom struggles needs to be part of any New York City students’ learning as well as that of their teachers. Some of the $23 million should support the work of local anti-racist educators, such as those who spearheaded the Black Lives Matter Week of Action last February, in developing materials that help teach about this history. These efforts align with the chancellor’s pledge for culturally responsive education. And they offer ways to recognize and build on the knowledge of New York City’s community organizations and anti-racist education networks.

Attitudes matter, and educators – like everyone – can learn from the psychology of bias and stereotype. But historical ignorance or misrepresentation has fed racism, and history can be a tool in its undoing.

That would be a good $23 million investment for New York and all of its children.

Ansley Erickson is an associate professor of history and education at Teachers College, Columbia University and a former New York City high school teacher.

Brian Jones is the associate director of education at the Schomburg Center for Research in Black Culture of the New York Public Library and a former New York City elementary school teacher.

Adam Sanchez is a teacher at Harvest Collegiate High School in New York City and an organizer and curriculum writer with the Zinn Education Project.

First Person

In honor of Teacher Appreciation Week, 8 essays from educators who raised their voices this year

PHOTO: Incase/Creative Commons

Teachers are often on the front lines of national conversations, kickstarting discussions that their students or communities need to have.

They also add their own voices to debates that would be less meaningful without them.

This year, as we mark Teacher Appreciation Week, we’re sharing some of the educator perspectives that we’ve published in our First Person section over the last year. Many thanks to the teachers who raised their voices in these essays. Want to help us elevate the voices of even more educators? Make a donation in support of our nonprofit journalism and you’ll have the option to honor an important educator in your life.

If you’d like to contribute your own personal essay to Chalkbeat, please email us at firstperson@chalkbeat.org.

A Queens teacher on Charlottesville: ‘It can’t just be teachers of color’ offering lessons on race

After racial violence erupted in Virginia last year, New York City teacher Vivett Dukes called on teachers to engage students in honest conversations about racism.

“We do our children and ourselves a disservice when we don’t have these difficult conversations as a part of our collective curriculums. However, many teachers from various walks of life are neither well-versed nor fully comfortable discussing race on any level with their students. Not talking about racism won’t make it go away.”

Why the phrase ‘with fidelity’ is an affront to good teaching

Too often teachers are blamed for bad curriculum, writes Tom Rademacher, Minnesota’s Teacher of the Year in 2014. And that needs to stop.

“It keeps happening because admitting that schools are messy and students are human, and teaching is both creative and artistic, would also mean you have to trust teachers and let them have some power.”

I’m a Bronx teacher, and I see up close what we all lose when undocumented students live with uncertainty

Two of Ilona Nanay’s best students started high school as English learners and were diagnosed with learning disabilities. But their educational careers came to an end after graduation because both were undocumented and couldn’t afford out-of-state tuition.

“By not passing the DREAM Act, it feels like lawmakers have decided that some of the young people that graduate from my school do not deserve the opportunity to achieve their dreams.”

I’m a Florida teacher in the era of school shootings. This is the terrifying reality of my classroom during a lockdown drill.

K.T. Katzmann is a teacher in Broward County, Florida. In this essay she shares what it’s like knowing that you could be the only thing between a mass shooter and a group of students.

“The experience of being isolated, uninformed, and responsible for the lives of dozens of children is now universal to our profession, whether because of actual emergencies or planned drills.”

I’m a Houston geography teacher. This is my plan for our first day back — as soon as it arrives.

Alex McNaughton teaches a human geography course in Houston. After Hurricane Harvey, he decided to move up a lesson about how urbanization can exacerbate flooding.

“Teachers have a unique power — the power to shape the minds of future generations to solve the problems that we face. Houston’s location means that it will always be susceptible to flooding. But by teaching about the flood I hope I can play a small role in helping our city avoid repeating some of the tragic scenes I witnessed this week.”

How one Harlem teacher gave his student — the ‘Chris Rock of third grade’ — a chance to shine

Ruben Brosbe, a New York City teacher, has a soft spot for troublemakers. In this story, he shares how he got one of his favorite pranksters, Chris, to go through a day without interrupting class.

“Dealing with him taught me a valuable lesson, a lesson I’ve had to learn again and again: At the end of the day, everything that we want to accomplish as teachers is built on our relationships. It’s built on me saying to you, ‘I see you,’ ‘I care about you,’ ‘I care about what you care about and I’m going to make that a part of our class.’”

Cut from the same cloth: Why it matters that black male teachers like me aren’t alone in our schools

Being a black educator can be isolating, writes William Anderson, a Denver teacher. He argues that a more supportive environment for black educators could help cities like Denver improve the lives of black students.

“Without colleagues of the same gender and cultural and ethnic background, having supportive and fulfilling professional relationships is much harder.”

I went viral for walking my students home from school in Memphis. Here’s what got lost in the shuffle.

For years, Memphis teacher Carl Schneider walked his students home to a nearby apartment complex. Then a photograph of him performing this daily ritual caught the attention of the national media. In this essay, Schneider reminds readers that he shouldn’t be the focus — the challenges his students face should. His call to action:

“Educate yourself about the ways systemic racism creates vastly different Americas.”

 

Thanks to our partners at Yoobi for supporting our Teacher Appreciation campaign.